Privacy policy
Walking Canvas Co.
Last updated: August 31, 2025
Introduction
At Walking Canvas Co. your privacy matters just like your style. This policy explains how we collect, use, and protect your personal information when you visit or shop with us.
Our store is powered by Shopify, which helps us provide a secure and reliable shopping experience. If there’s ever a conflict between this Privacy Policy and our Terms of Service, this Policy takes the lead when it comes to your personal data.
By using our website or placing an order, you’re agreeing to this Privacy Policy, and we promise to treat your data with care and transparency.
Personal Information We Collect
We collect personal information so we can process your orders, provide great service, and keep improving what we do.
We may collect:
- Contact details: name, billing/shipping address, email, and phone number
- Payment details: card or account info, transaction records, payment confirmations
- Account info: login details, preferences, and settings
- Order info: purchases, returns, exchanges, and cancellations
- Customer service info: messages, feedback, and support requests
- Device & usage info: IP address, browser type, and activity (via cookies or analytics tools)
Where We Get It
We collect information:
- Directly from you during checkout, account setup, or contact with our team
- Automatically through cookies and analytics when you browse the site
- From partners like Shopify, Printify, payment providers, and shipping carriers
How We Use Your Information
We use your personal information to:
- Process orders, payments, shipping, returns, and customer service
- Communicate with you about your orders or promotions
- Improve our website, products, and recommendations
- Send marketing updates (only if you’ve opted in)
- Detect and prevent fraud or misuse
- Comply with legal obligations
We don’t sell or rent your personal information, ever.
Who We Share It With
We may share your information with trusted partners who help us operate smoothly:
- Shopify: store hosting, checkout, and payment infrastructure
- Printify: printing and order fulfilment
- Payment processors: Shopify Payments, PayPal, or similar providers
- Shipping carriers: to get your orders safely to you
- Marketing and analytics partners: to improve your experience and show relevant ads
- Legal authorities: if required by law
We only share what’s necessary to complete your order or support our business operations.
Relationship with Shopify
Our store runs on Shopify’s platform. Shopify also collects and processes information about your use of our store (for example, to improve its security and service features).
In some cases, Shopify may act as an independent data controller such as for marketing or analytics across Shopify-powered stores.
You can read Shopify’s Privacy Policy here.
Cookies & Tracking
Like most websites, we use cookies and similar tools to improve your shopping experience.
Cookies help us:
- Keep your cart and checkout working smoothly
- Understand how visitors use our site
- Show you relevant ads and recommendations
- Remember your preferences
You can control or disable cookies in your browser settings but note, some site functions may not work as intended without them.
Children’s Privacy
Our site isn’t directed at children under 16, and we don’t knowingly collect personal data from anyone under that age.
If you think a child has provided information, please contact us so we can delete it promptly.
Security & Data Retention
We take reasonable steps to keep your information safe.
However, no system is completely secure, and data may be processed in countries other than where you live.
We retain personal information only as long as necessary to:
- Provide our services
- Meet legal requirements
- Resolve disputes or enforce agreements
Your Rights
Depending on where you live, you may have rights to:
- Access, correct, or delete your personal information
- Request a copy of your data
- Opt out of targeted advertising or sharing
- Restrict or object to processing
- Withdraw consent (where applicable)
Australian customers also have rights under the Australian Privacy Principles (APPs).
To exercise any of these rights, contact us at walkin.canvas.co@gmail.com.
Complaints
If you’re unhappy with how we’ve handled your data, please contact us first we’ll do our best to resolve the issue. If you’re not satisfied, you may contact your local data protection authority or the Office of the Australian Information Commissioner (OAIC).
International Data Transfers
We may transfer, store, and process your information outside your country for example, through Shopify or Printify’s systems. When data moves between regions (like from the EU or UK), recognised safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections apply.
Updates to This Policy
We may occasionally update this Privacy Policy to reflect new practices or legal requirements. If we make changes, we’ll post them here with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, get in touch:
We’re a small team, so replies can take 1–2 business days, but we promise it’s worth the wait.
Privacy made simple, clear, and human just the way it should be. 👊